Frequently Asked Questions

What Kind Of Issue Are You Having?

Why is my grill getting hot too fast?

Please do not leave your grill on while unattended! When using a gas grill, preheat to high (at least 500 degrees Fahrenheit) for 10-15 minutes before lowering the heat to your desired temperature. When grilling with indirect heat, preheat the grill to just 350 degrees.

Why does my grill only heat up to 200 – 300 degrees?

Make sure the temperature gauge is working properly.

Check for gas leaks by spraying soapy water on all gas connections.

If you smell gas at all, turn the valve on the propane tank off and call Customer Service.

Regulator Reset Instruction Manual

How to reset regulator?

1. Turn all control knobs and liquid propane (LP) tank valve off.
2. Disconnect the regulator from the LP tank.
3. Wait 60 seconds and reconnect the regulator.
4. SLOWLY, turn gas cylinder valve on until fully open (use a full 30 seconds to slowly turn the gas cylinder valve on).
5. Wait 60 seconds and light the grill according to the lighting instruction on the control panel.

What is the difference between LP vs. NG?

Natural gas has been regulated & reduced in pressure by the time it reaches your house.

Liquid propane contains more carbon than natural gas and can burn up to three times hotter. Natural gas makes up for the difference in temperature by using larger orifices to let the proper amount of fuel through. Natural gas burns cooler, cleaner, and longer.

Why is the regulator getting frosted over?

The regulator most likely has a leak.

Immediately shut off the valve on the propane tank, turn off your grill, and call Customer Service for a possible replacement.

Gas valve replacement instructions

Regulator replacement instructions

Why won’t my side burner ignite?

Check to see if the quick-connect is properly attached. (Limited to certain models only.)

If there is not a quick-connect, try manually igniting the side burner to see if gas is flowing through.

If all else fails, check your orifices for a blockage. If a blockage is apparent, clear it using a q-tip dipped in rubbing alcohol. 

WARNING: If the burner does not ignite after 4-5 seconds, turn the burner knob to the off position and wait five (5) minutes for the gas to dissipate, before trying to ignite the burner again.

Why are the cast burners (bar shaped) only lighting on the left side?

The burner cross-over channel may be dirty.

Remove the main burner.

Turn the burner upside down and find the cross-over channel. (A space where the gas crosses over to the other side of the burner). Clear the cross-over channel with a blade or hacksaw until the channel is clear.

If you're experiencing similar issues with a basic burner, make sure your grill is cool, remove the burner completely, and use a q-tip or straightened out paper clip to remove any trapped debris from the burner's port holes. 

Why won’t my main burners always ignite?

Make sure the gas is on at the propane tank.

Make sure the igniter tip is sparking. If the igniter wire is indeed sparking, make sure the tip of the wire is within 1/8 inch of and aimed into the burner port hole.

If the igniter tip is not sparking, please call Customer Service for a possible replacement. 

Before you turn the knob all the way to get a spark, press down on the knob to bleed out some gas (about 3 – 5 seconds). Turn the knob off and wait five (5) minutes for the gas to dissipate, and then turn the burner all the way to get a spark.

Make sure the burner ports are clear of debris.

Why won’t my rotisserie burner ignite?

Make sure there is a good battery in the ignition compartment.

Make sure you're inserting the battery negative-end-first. 

Try manually igniting the rotisserie burner to see if gas is flowing through.

Make sure that the two metal prongs for the igniter are within 1/8 inch of the rotisserie burner.

Make sure the rotisserie ignition wire is plugged into the rotisserie ignition box.

WARNING: If the burner does not ignite after 4-5 seconds, turn the burner knob to the off position and wait five (5) minutes for the gas to dissipate, before trying to ignite the burner again.

Why won’t my searing burner ignite?

Try manually igniting the searing burner to see if gas is flowing through.

Push and turn the searing burner knob to “High” and hold for 4-5 seconds while pushing the igniter button until the burner is lit.

Continue to hold the searing burner knob in the high position for another 15 seconds to ensure it remains ignited, and then release the knob.

WARNING: If the burner does not ignite after 4-5 seconds, turn the burner knob to the off position and wait five (5) minutes for the gas to dissipate, before trying to ignite the burner again.

Cast Iron burner removal instructions

Rotisserie burner removal and installation instructions

Main burner removal instructions

Sear burner replacement instructions

Why won’t my rotisserie motor turn?

Make sure the socket is working by trying out another appliance in same socket.

Make sure the weight on the Rotisserie bar does not exceed 25 pounds.

Make sure the Rotisserie bar is fully inserted into the motor.

Removal of control knob from control panel instructions

Electronic igniter module replacement instructions

*Note that the location of the Electronic Igniter Module differs from grill to grill.

Please call Customer Service for additional assistance.