Order Returns & Cancellation Policy

Order Returns & Cancellation Policy


At My Grill Parts, your satisfaction is important to us. While every order is customized and processed with care, we understand that situations may arise where you need to make a change or return an item. Please review our updated policies below to ensure a smooth experience.

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Order Cancellation Policy


Orders on MyGrillParts.com are processed quickly to ensure timely shipping. Because of this:
  • We are unable to modify, cancel, or reroute orders once they have been placed.
  • Please double-check your order details, shipping address, and any discount codes before submitting your purchase.
  • Discount or promo codes must be applied at checkout. We cannot retroactively apply discounts or issue refunds for codes not used correctly.

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Return Eligibility


We accept returns within 30 days of delivery under the following conditions:
  • Items must be in new, unused condition and returned with original packaging.
  • Items showing signs of use, damage, or wear are not eligible for refund.

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How to Request a Return


Before returning any item, you must obtain a Return Goods Authorization (RGA) number:
  1. Visit our Contact Page
  2. Select “Returns” as your inquiry type
  3. Provide your reason for return and order details
  4. Wait for your RGA number and confirmation email

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Shipping Your Return


Once your return is approved:
  • Include your packing list and contact information inside the package
  • Clearly mark the RGA number on the packing list and outside of the box
  • Ship your return to:

My Grill Parts
Attn: Returns Department – RGA# [Your RGA #]
14050 Laurelwood Place
Chino, CA 91710 USA

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Refunds


  • Refunds are processed within 7–10 business days after we receive and inspect your return.
  • Shipping fees are non-refundable.
  • A $15 restocking fee applies to any refused or undeliverable shipments. If your order total is under $15, no refund will be issued.

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Shipping Address Policy


Customers are responsible for entering a complete, accurate, and safe-to-deliver address (no P.O. Boxes). We are unable to edit addresses once the order has been submitted.
  • My Grill Parts is not responsible for packages once the carrier marks them as delivered.
  • Please confirm your shipping details before completing checkout.

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Additional Questions


Still have questions? Please reach out via our Contact Page. We’re here to help and will get back to you as soon as we can.