Order Returns & Cancellation Policy
Order Returns & Cancellation Policy
At My Grill Parts, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below to ensure a smooth process.
24-Hour Cancellation Policy
We request a minimum of 24 hours notice for order cancellations.
• If prior notice is not provided, you will be charged for the shipping costs associated with your order.
• Shipping charges are non-refundable for late order cancellations.
• Each order is customized specifically for you. We are committed to your satisfaction and appreciate your commitment in return.
Return Eligibility
• Timeframe: Items must be returned within 30 days of receipt.
• Condition: Products must be in like-new condition. Items that show signs of use or wear are not eligible for a refund.
How to Request a Return (RGA)
Before returning an item, you must obtain a Return Goods Authorization (RGA) number:
1. Visit our Contact Page.
2. Select “Returns” as the inquiry type.
3. Provide the reason for your return.
4. Wait for a response with your RGA number.
Shipping Your Return
After receiving your RGA number:
• Include the packing list and your contact information inside the package.
• Clearly mark the RGA number on the packing list and on the outside of the box.
• Ship your return to:
My Grill Parts
Attn: Returns Department - RGA# [Your RGA #]
14050 Laurelwood Place
Chino, CA 91710 USA
Refund Process
• Refunds are processed within 7–10 business days after we receive and inspect your return.
• Shipping charges are non-refundable.